FAQ and Support
When you have questions, wet are ready and able to answer. You can always contact us for help. But first, take a look below at a few of the questions other customers often have–you may find your answer right here.
Where can I get parts for my furnace and/or AC unit?
Jodway Heating & Cooling is the best resource for identifying and supplying the correct, current parts for your system, as well as pricing and availability.
Why can't I find the correct size furnace filter at my local home improvement store?
The filter shipped with your unit is made from higher-quality materials than those of the disposable filters found in retail stores. For that reason, some replacement filters can only be purchased through Jodway Heating & Cooling. However, keep in mind that some filters are reusable, and can be washed by hand in cold water.
I need help troubleshooting a problem with my equipment.
Jodway Heating & Cooling is excellent at troubleshooting, and is glad to help you.
Where can I find literature about my products, such as owners manuals, installation guides and product specifications?
Ask your Jodway Heating & Cooling service technician for this information.
Which equipment will best fit my home?
There are many factors that affect the sizing and specifications of your system, including square footage, insulation, window surface and configuration, geographic location of your home, duct sizing and arrangement, and many others. We can perform an in-home load analysis to determine which equipment combinations will perfectly suit your home and your family's needs.
What does my warranty cover?
Under the standard factory warranty, the parts are covered and your installer covers the labor. A warranty certificate was included with your homeowner information packet, and is specific to the model numbers, serial numbers and installation dates of your products. If you cannot find your warranty certificate, we will provide you with the information.
How much will a new system cost?
Please contact us for pricing and we can provide a detailed estimate.
Why is the SEER rating on the Energy Guide different than what was quoted?
Each split system cooling unit has a nominal SEER rating. This rating can be increased with the upgrade of the indoor unit. We have access to the equipment specifications and can provide you with the actual combination rating for your system.
What is the life expectancy of my unit?
Dependable Bryant products are among the longest lasting heating and cooling products available. For your specific equipment, there are many variables that affect life expectancy, especially including the regularity of routine maintenance. Contact us for insight into the remaining lifespan of your system.
Where can I get parts for my furnace and/or AC unit?
Jodway Heating & Cooling is the best resource for identifying and supplying the correct, current parts for your system, as well as pricing and availability.
Why can't I find the correct size furnace filter at my local home improvement store?
The filter shipped with your unit is made from higher-quality materials than those of the disposable filters found in retail stores. For that reason, some replacement filters can only be purchased through Jodway Heating & Cooling. However, keep in mind that some filters are reusable, and can be washed by hand in cold water.
I need help troubleshooting a problem with my equipment.
Jodway Heating & Cooling is excellent at troubleshooting, and is glad to help you.
Where can I find literature about my products, such as owners manuals, installation guides and product specifications?
Ask your Jodway Heating & Cooling service technician for this information.
Which equipment will best fit my home?
There are many factors that affect the sizing and specifications of your system, including square footage, insulation, window surface and configuration, geographic location of your home, duct sizing and arrangement, and many others. We can perform an in-home load analysis to determine which equipment combinations will perfectly suit your home and your family's needs.
What does my warranty cover?
Under the standard factory warranty, the parts are covered and your installer covers the labor. A warranty certificate was included with your homeowner information packet, and is specific to the model numbers, serial numbers and installation dates of your products. If you cannot find your warranty certificate, we will provide you with the information.
How much will a new system cost?
Please contact us for pricing and we can provide a detailed estimate.
Why is the SEER rating on the Energy Guide different than what was quoted?
Each split system cooling unit has a nominal SEER rating. This rating can be increased with the upgrade of the indoor unit. We have access to the equipment specifications and can provide you with the actual combination rating for your system.
What is the life expectancy of my unit?
Dependable Bryant products are among the longest lasting heating and cooling products available. For your specific equipment, there are many variables that affect life expectancy, especially including the regularity of routine maintenance. Contact us for insight into the remaining lifespan of your system.